1. Formation of the Contract

The contract is formed when the customer accepts the Supplier’s offer in writing, electronically, or by making the first payment related to the order.

2. Content and Execution of the Service

The Supplier shall execute the services (e.g., websites, digital marketing, CRM integrations) professionally and based on the agreed scope. The customer undertakes to deliver the materials and access rights necessary for the work without delay.

2.1 Project progression and resourcing

The Supplier and the Customer commit to moving the project forward on the agreed schedule. If the progression of the project is significantly hindered or delayed due to the Customer’s delay (e.g., missing materials or approvals), the Supplier has the right to put the project on hold and release the resources allocated to it for other assignments.

The Supplier may consider the project significantly delayed if the Customer has not delivered the necessary materials or responded to the Supplier’s contact requests within seven (7) days, or if the project progression has otherwise been delayed by more than fourteen (14) days for reasons independent of the Supplier.

When the project is put on hold, the original delivery schedule lapses. Reactivating the project requires a new schedule negotiation, and the Supplier will execute the work within the framework of its current queue and resource situation. The Supplier is not responsible for project delays caused by the Customer’s delay or rescheduling.

If the completion of the project is delayed for reasons attributable to the Supplier by at least thirty (30) calendar days from the original schedule, the Supplier has the right to invoice the final payment installment of the project despite the delay.

3. Payment Terms and Invoicing

The invoicing model is always agreed upon on a case-by-case basis. The available models are:

• Project invoicing: E.g., 50% at the start of the project and 50% upon completion/handover.
• Monthly or annual billing: Ongoing services are invoiced according to the contract period.
• Installment payment: Larger packages can be divided into multiple installments.

The payment term is typically 14 days unless otherwise agreed. Penalty interest is in accordance with the Interest Act.

The Supplier has the right to change the pricing of ongoing services. Price changes ensure the high quality and development of the service. Changes will be notified to the customer in writing at least one (1) month before the new price list enters into force.

4. Third Parties and Service Interruptions

In digital marketing, the customer is personally responsible for the advertising budget (e.g., Meta and Google advertising costs). The Supplier is not responsible for price changes, technical faults, or service interruptions of third-party platforms (e.g., web hosting, advertising platforms, or software). The Supplier is not liable for direct or indirect costs or damages caused by the downtime of a site or service.

5. Duration and Termination of the Contract

5.1 For ongoing services, a one (1) month notice period is observed unless otherwise agreed. Termination must be done in writing. If the customer does not accept a price change, they have the right to terminate the contract to end before the new price comes into effect.

5.2 Termination of website maintenance and service transfer: The customer has the right to terminate the maintenance agreement to end at least three (3) months before the start of the next billing cycle, making the discontinuation of maintenance free of charge.

If the Customer wishes to transfer their web service files and databases out of the Supplier’s control upon termination (e.g., to another service provider), the Supplier charges a transfer fee for the resulting technical work (including packaging files, exporting databases, technical assistance in the transfer, and closing the server environment) of €300.00 (VAT 0%).

The Supplier will hand over the material only when the transfer fee and all previous open invoices have been paid. The Supplier is not responsible for the success of the transfer or the functionality of the website in a third-party server environment after the transfer.

6. Intellectual Property Rights

Ownership of the final custom work output transfers to the customer once all payments related to that work have been settled, unless otherwise agreed. The Supplier has the right to use completed works as references.

7. Limitation of Liability and Error Correction

The Supplier strives for the best possible outcome but is not liable for indirect damages possibly caused by the use of the service.

If a service provided by a third party (e.g., website maintenance service) crashes or is interrupted, the Supplier commits to starting repair actions and fault investigation immediately after information about the interruption has reached the Supplier. These actions are performed for the customer free of charge. However, the Supplier’s total compensation liability is in all cases limited to at most the VAT-free price of the project or service batch in question.

8. Privacy, Cookies, and Processing of Personal Data

We comply with the General Data Protection Regulation (GDPR) in our operations. The Supplier commits to data confidentiality and appropriate protection.

More detailed information on the processing of personal data and the use of cookies can be found at:

• Privacy Policy: digiverkosto.fi/en/privacy-policy
• Cookie Policy: digiverkosto.fi/en/cookie-policy

9. Customer’s Responsibility for Content and Legal Aspects

The customer is fully responsible for the legality and correctness of the content they provide and publish in the web service. The Supplier does not offer legal services or official legal advice. Although the Supplier may consult experts or give general recommendations within the scope of the project or service, the customer ultimately remains responsible for the legality and potential missing clauses of their own documents (such as privacy policies), terms, and website. The Supplier assumes no liability for legal deficiencies or resulting consequences of the customer’s content, operations, or documents.