TERMS OF SERVICE AND DELIVERY

Last updated: 23.10.2026

These terms and conditions apply Digital network (hereinafter referred to as the ”Supplier”) for the services provided by Digiverkosto Oy. The contracting party and invoicer is Digiverkosto Oy. (Business ID: 3601658-1).

1. Formation of the contract

The contract is concluded when the customer accepts the offer provided by the Supplier in writing, electronically or by making the first payment related to the order.

2. Content and implementation of the service

The supplier will implement the services (e.g. websites, digital marketing, CRM integrations) professionally based on the agreed scope. The customer undertakes to provide the materials and access rights necessary for the work without delay.

2.1 Project progress and resourcing 

The Supplier and the Customer undertake to move the project forward within the agreed schedule. If the progress of the project is prevented or significantly slowed down due to the Customer's delay (e.g. lack of materials or approvals), the Supplier has the right to move the project to a waiting state and release the resources allocated to it for other assignments.

The Supplier may consider the project to have slowed down significantly if the Customer has not delivered the necessary materials or responded to the Supplier's contact requests within seven (7) days, or if the progress of the project has otherwise been delayed for more than fourteen (14) days for reasons beyond the Supplier's control.

Once a project is placed on hold, the original delivery schedule expires. Reactivating the project requires a new schedule negotiation, and the Supplier will complete the work within its current work queue and resource situation. The Supplier is not responsible for any project delay caused by the Customer’s delay or requeuing of the project.

If the completion of the project is delayed for a reason attributable to the Supplier by at least thirty (30) calendar days from the original schedule, the Supplier has the right to invoice the final payment installment for the project despite the delay.

2.2 Project approval and handover

When the Supplier notifies that the work is ready for review, the Customer must submit any correction requests within [14] days. If the Customer does not submit correction requests or respond to the notification within the specified time, the work will be deemed approved and the Supplier has the right to invoice the final payment for the project.

2.3 Satisfaction guarantee and change requests

If a satisfaction guarantee is applied to the service, it guarantees that the work will be refined and corrected within the agreed specifications and the original quote until the Customer is satisfied with the end result.

However, the satisfaction guarantee does not apply to situations where the Customer wishes to change the already agreed frameworks, approved specifications, structures, styles or functionalities during the project or after it has been completed. If the Customer submits change requests that exceed the scope of the original agreement and offer or changes their mind about the already planned entities, this is additional work. The Supplier has the right to review the project price and schedule, and additional work will be charged at an hourly rate according to the Supplier's valid price list or a separate offer will be made for them.

3. Payment terms and invoicing

The invoicing model is always agreed on a case-by-case basis. The models in use are:

• Project invoicing: For example, 50 % at the start of the project and 50 % upon completion/handover of the work.
• Monthly or annual billing: Ongoing services are billed according to the contract period.
• Installment payment: Larger entities can be divided into several batches.

The payment period is typically 7 days, unless otherwise agreed. The default interest is in accordance with the Interest Act.

The supplier has the right to change the pricing of ongoing services. By changing prices, we ensure the high quality and development of the service. The customer will be notified of the changes in writing at least one (1) month before the new price list comes into effect.

4. Third parties and service interruptions

In digital marketing, the customer is responsible for the advertising budget (e.g. Meta and Google advertising costs). The supplier is not responsible for price changes, technical failures or service interruptions of third-party platforms (e.g. server hotels, advertising platforms or software). The supplier is not liable for any direct or indirect costs, losses or inconveniences resulting from the site or service being down.

5. Duration and termination of the contract

5.1 For ongoing services, a one (1) month notice period applies, unless otherwise agreed. Termination must be made in writing. If the customer does not accept the price change, he or she has the right to terminate the contract before the new price comes into effect.

5.2 Termination of website maintenance and transfer of service The customer has the right to terminate the maintenance agreement at least three (3) months before the start of the billing period of the next contract period, in which case the termination of maintenance is free of charge.

If the Customer wishes to transfer the files and databases of their online service out of the Supplier's control (e.g. to another service provider) upon termination, the Supplier will charge a transfer fee of €300.00 (excluding VAT) for the resulting technical work (including packaging of files, exporting databases, technical assistance in the transfer and closing the server environment).

The Supplier will only release the material once the transfer fee and all previous open invoices have been paid. The Supplier is not responsible for the success of the transfer or the functionality of the website in the third-party server environment after the transfer.

6. Intellectual property rights

Ownership of the final result of the commissioned work is transferred to the customer when all payments related to the work in question have been made, unless otherwise agreed. The supplier has the right to use the completed work as a reference.

7. Limitation of liability and correction of defects

The supplier strives for the best possible outcome, but is not liable for any indirect damages that may arise from the use of the service.

If a service provided by a third party (e.g. website maintenance service) crashes or is interrupted, the Supplier undertakes to initiate corrective measures and fault investigation immediately after the information has been received by the Supplier without interruption. These measures will be carried out free of charge to the customer. However, the supplier's total liability for compensation is limited in all situations to a maximum of the price excluding VAT of the project or service item in question.

8. Data security and misuse

The Customer is responsible for the security of their own email accounts. If the Customer's account is hijacked and used to send spam (which may result in the Supplier's server IP address being blacklisted), the Supplier shall have the right to close the account immediately without prior notice in order to limit the damage.