{"id":5745,"date":"2026-03-07T08:29:47","date_gmt":"2026-03-07T06:29:47","guid":{"rendered":"https:\/\/digiverkosto.fi\/?page_id=5745"},"modified":"2026-09-21T15:50:04","modified_gmt":"2026-09-21T12:50:04","slug":"toimitusehdot","status":"publish","type":"page","link":"https:\/\/digiverkosto.fi\/en\/toimitusehdot\/","title":{"rendered":"Terms of service and delivery"},"content":{"rendered":"<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-39372523 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<h1 class=\"wp-block-heading\">TERMS OF SERVICE AND DELIVERY<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>P\u00e4ivitetty viimeksi: 21.9.2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These terms and conditions apply <strong>Digital network<\/strong> (hereinafter referred to as the \u201dSupplier\u201d) for the services provided by Digiverkosto Oy. The contracting party and invoicer is Digiverkosto Oy.<strong> (Business ID: 3601658-1)<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Formation of the contract<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The contract is concluded when the customer accepts the offer provided by the Supplier in writing, electronically or by making the first payment related to the order.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Content and implementation of the service<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The supplier will implement the services (e.g. websites, digital marketing, CRM integrations) professionally based on the agreed scope. The customer undertakes to provide the materials and access rights necessary for the work without delay.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2.1 Project progress and resourcing<\/strong>&nbsp;<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The Supplier and the Customer undertake to move the project forward within the agreed schedule. If the progress of the project is prevented or significantly slowed down due to the Customer&#039;s delay (e.g. lack of materials or approvals), the Supplier has the right to move the project to a waiting state and release the resources allocated to it for other assignments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Supplier may consider the project to have slowed down significantly if the Customer has not delivered the necessary materials or responded to the Supplier&#039;s contact requests within seven (7) days, or if the progress of the project has otherwise been delayed for more than fourteen (14) days for reasons beyond the Supplier&#039;s control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once a project is placed on hold, the original delivery schedule expires. Reactivating the project requires a new schedule negotiation, and the Supplier will complete the work within its current work queue and resource situation. The Supplier is not responsible for any project delay caused by the Customer\u2019s delay or requeuing of the project.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the completion of the project is delayed for a reason attributable to the Supplier by at least thirty (30) calendar days from the original schedule, the Supplier has the right to invoice the final payment installment for the project despite the delay.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Payment terms and invoicing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The invoicing model is always agreed on a case-by-case basis. The models in use are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Project invoicing:<\/strong> For example, 50 % at the start of the project and 50 % upon completion\/handover of the work.<\/li>\n\n\n\n<li><strong>Monthly or annual billing:<\/strong> Ongoing services are billed according to the contract period.<\/li>\n\n\n\n<li><strong>Installment payment:<\/strong> Larger entities can be divided into several batches.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Maksuaika on tyypillisesti 7 vuorokautta, ellei toisin sovita. Viiv\u00e4styskorko on korkolain mukainen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The supplier has the right to change the pricing of ongoing services.<\/strong> By changing prices, we ensure the high quality and development of the service. The customer will be notified of the changes in writing at least one (1) month before the new price list comes into effect.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Third parties and service interruptions<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In digital marketing, the customer is responsible for the advertising budget (e.g. Meta and Google advertising costs). <strong>The supplier is not responsible for price changes, technical failures or service interruptions of third-party platforms (e.g. server hotels, advertising platforms or software).<\/strong> Toimittaja ei ole korvausvelvollinen sivuston tai palvelun alhaalla olosta johtuviin suoriin tai v\u00e4lillisiin kuluihin, menetyksiin tai haittoihin.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Duration and termination of the contract<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.1<\/strong> For ongoing services, a one (1) month notice period applies, unless otherwise agreed. Termination must be made in writing. If the customer does not accept the price change, he or she has the right to terminate the contract before the new price comes into effect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.2 Termination of website maintenance and transfer of service<\/strong> The customer has the right to terminate the maintenance agreement at least three (3) months before the start of the billing period of the next contract period, in which case the termination of maintenance is free of charge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the Customer wishes to transfer the files and databases of their online service out of the Supplier&#039;s control (e.g. to another service provider) upon termination, the Supplier will charge a transfer fee of \u20ac300.00 (excluding VAT) for the resulting technical work (including packaging of files, exporting databases, technical assistance in the transfer and closing the server environment).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Supplier will only release the material once the transfer fee and all previous open invoices have been paid. The Supplier is not responsible for the success of the transfer or the functionality of the website in the third-party server environment after the transfer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Intellectual property rights<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ownership of the final result of the commissioned work is transferred to the customer when all payments related to the work in question have been made, unless otherwise agreed. The supplier has the right to use the completed work as a reference.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Limitation of liability and correction of defects<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The supplier strives for the best possible outcome, but is not liable for any indirect damages that may arise from the use of the service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If a service provided by a third party (e.g. website maintenance service) crashes or is interrupted, the Supplier undertakes to initiate corrective measures and fault investigation immediately after the information has been received by the Supplier without interruption. These measures will be carried out free of charge to the customer.<\/strong> However, the supplier&#039;s total liability for compensation is limited in all situations to a maximum of the price excluding VAT of the project or service item in question.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Tietoturva ja v\u00e4\u00e4rink\u00e4ytt\u00f6<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Asiakas vastaa omien s\u00e4hk\u00f6postitunnustensa salasanaturvallisuudesta. Jos asiakkaan tili joutuu kaapatuksi ja sit\u00e4 k\u00e4ytet\u00e4\u00e4n roskapostin l\u00e4hett\u00e4miseen (mik\u00e4 voi johtaa Toimittajan palvelimen IP-osoitteen p\u00e4\u00e4tymiseen mustille listoille), Toimittajalla on oltava oikeus sulkea tili v\u00e4litt\u00f6m\u00e4sti ilman ennakkoilmoitusta vahinkojen rajaamiseksi.<\/p>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">9. Verkkokaupat ja maksupalvelut<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Verkkokauppojen rakentamiseen liittyy lakis\u00e4\u00e4teisi\u00e4 vaatimuksia ja maksujenv\u00e4lityst\u00e4, joista toimittaja ei suoraan voi ottaa vastuuta:<\/p>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Maksupalvelut ja integraatiot: Toimittaja vastaa teknisest\u00e4 toteutuksesta (esim. WooCommerce, Shopify tai muu alusta ja maksupainikkeiden integrointi), mutta ei vastaa kolmansien osapuolet maksunv\u00e4litt\u00e4jien (kuten Paytrail, Checkout, Stripe, Klarna) toiminnasta, sopimuksista, rahansiirroista tai mahdollisista maksuliikennekatkoista. Lakis\u00e4\u00e4teisyys: Asiakas vastaa itse verkkokauppansa sis\u00e4ll\u00f6st\u00e4, tuotetiedoista, hinnoista, toimitusehdoista sek\u00e4 kuluttajansuojalain mukaisten tietojen (kuten peruuttamisoikeuden) oikeellisuudesta.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10. Palvelinymp\u00e4rist\u00f6, yll\u00e4pito ja varmuuskopiot<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Toimittaja tarjoaa verkkosivujen ja s\u00e4hk\u00f6postitilien yll\u00e4pitoa omassa palvelinymp\u00e4rist\u00f6ss\u00e4\u00e4n parhaan arvionsa mukaan. Toimittaja pyrkii pit\u00e4m\u00e4\u00e4n palvelut jatkuvasti saatavilla, mutta ei vastaa tilap\u00e4isist\u00e4 huoltot\u00f6ist\u00e4, tietoliikenneh\u00e4iri\u00f6ist\u00e4 tai ylivoimaisesta esteest\u00e4 (force majeure) johtuvista palvelukatkoista tai tietojen viiv\u00e4stymisest\u00e4. Toimittaja tuottaa yll\u00e4pidett\u00e4vist\u00e4 sivustoista s\u00e4\u00e4nn\u00f6llisi\u00e4 varmuuskopioita, mutta Asiakkaan tulee tarvittaessa s\u00e4ilytt\u00e4\u00e4 my\u00f6s itse kriittinen aineistonsa. Toimittaja ei vastaa tietojen katoamisesta aiheutuneista vahingoista poikkeuksellisen laitteistovian tai ylivoimaisen esteen sattuessa.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">11. Asiakkaan vastuu sis\u00e4ll\u00f6st\u00e4 ja oikeudelliset seikat<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Asiakas vastaa kaikilta osin toimittamansa ja verkkopalvelussa julkaisemansa sis\u00e4ll\u00f6n oikeellisuudesta ja lainmukaisuudesta. Toimittaja ei tarjoa lakipalveluita tai virallista oikeudellista neuvontaa. Vaikka Toimittaja saattaa projektin tai palvelun puitteissa konsultoida asiantuntijoita tai antaa yleisluontoisia suosituksia, asiakas vastaa viime k\u00e4dess\u00e4 itse omien sis\u00e4lt\u00f6jens\u00e4 tai asiakirjojensa (kuten tietosuojak\u00e4yt\u00e4nt\u00f6jen), ehtojensa ja sivustonsa lainmukaisuudesta ja niist\u00e4 mahdollisesti puuttuvista lausekkeista. Toimittaja ei ota vastuuta asiakkaan sis\u00e4ll\u00f6n, toiminnan tai asiakirjojen oikeudellisista puutteista tai niist\u00e4 johtuvista seuraamuksista.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">12. Tietosuoja, ev\u00e4steet ja henkil\u00f6tietojen k\u00e4sittely<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We comply with the General Data Protection Regulation (GDPR) in our operations. The supplier is committed to the confidentiality and appropriate protection of data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">More detailed information about the processing of personal data and the use of cookies can be found at:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Privacy Policy:<\/strong> <a href=\"https:\/\/digiverkosto.fi\/en\/tietosuojakaytanto\/\" target=\"_blank\" rel=\"noreferrer noopener\">digiverkosto.fi\/tietosuojakaytanto<\/a><\/li>\n\n\n\n<li><strong>Cookie Policy:<\/strong> <a href=\"https:\/\/digiverkosto.fi\/en\/evasteet\/\" target=\"_blank\" rel=\"noreferrer noopener\">digiverkosto.fi\/evasteet<\/a><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/digiverkosto.fi\/en\/\">Home page<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>PALVELU- JA TOIMITUSEHDOT P\u00e4ivitetty viimeksi: 21.9.2026 N\u00e4it\u00e4 ehtoja sovelletaan Digiverkoston (j\u00e4ljemp\u00e4n\u00e4 \u201dToimittaja\u201d) tarjoamiin palveluihin. Sopijapuolena ja laskuttajana toimii Digiverkosto Oy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5745","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/digiverkosto.fi\/en\/wp-json\/wp\/v2\/pages\/5745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digiverkosto.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/digiverkosto.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/digiverkosto.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/digiverkosto.fi\/en\/wp-json\/wp\/v2\/comments?post=5745"}],"version-history":[{"count":7,"href":"https:\/\/digiverkosto.fi\/en\/wp-json\/wp\/v2\/pages\/5745\/revisions"}],"predecessor-version":[{"id":7301,"href":"https:\/\/digiverkosto.fi\/en\/wp-json\/wp\/v2\/pages\/5745\/revisions\/7301"}],"wp:attachment":[{"href":"https:\/\/digiverkosto.fi\/en\/wp-json\/wp\/v2\/media?parent=5745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}